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Delivery & Returns

DELIVERY

At the British Fragrance and Cosmetics House we aim to deliver your purchase in the quickest and most economical manner. For this reason we use both Royal Mail and Courier Services.


UK Mainland:

Standard Delivery:  £4.95
Next Day delivery (ordered before 12 midday) £7.95
Saturday Delivery (ordered before Friday 12 midday) £19.95

Orders over £50 free delivery

EU/Central Europe:

Up to £50: £12.50
£51 - £100: £17.50
£101 - £199: £22.50
£200+: free

Eastern/Southern Europe:

Up £50: £22.50
£51 - £100: £27.00
£101 - £199: £30.00
£220+: free

USA/Canada/Rest of the World:

Up to £50: £22.50
£51 - £100: £27.00
£101 - £199: £30.00
£200+: free


We aim to get your order sent you as soon as possible; we make every effort to ensure your order is dispatched within 48 hours. Allow 7-10 working days for goods to be received after the date you place your order, and 14-18 days for orders outside of the UK. Certain destinations may take a little longer to reach you and may be subject to customs taxes or delays while going through customs. Unfortunately these are beyond our control and the recipient of the order will be responsible for these charges.

If you need your order to arrive by a specific date, or have any special delivery requirements please email us at enquiries@thebritishfragrancehouse.co.uk and we will do everything we can to meet your need (this may incur extra delivery charges).

Due to a recent change in current legislation goods containing alcohol have to be shipped outside Europe in a certain manner. This is because they may react in the air in a way that could be dangerous. Unfortunately, this means that any product over 30ml (1.01fl oz) containing alcohol (Eau de Parfum, room spray or diffusers) is subject to a £45 handling fee as well as shipping costs. If would still like to purchase please contact us for a personalised quote at enquiries@thebritishfragrancehouse.co.uk

Please see products for more details.

RETURNS

The British Fragrance House is dedicated to customer service. We hope you are delighted with your order, however, if for any reason you are not entirely satisfied, we will be happy to give an exchange to the same value or less, even if some of the product has been used, providing the original product is returned.

All of our products carry a no quibble guarantee. Please return your purchases within 7 working days of delivery and enclosing proof of purchase. The postage and packing charge is non-refundable. All items returned will be credited (excluding returned postage charges) to your card. Please contact us at enquiries@thebritishfragrancehouse.co.uk for more details.